Shipping policy

Last updated: 11 October 2026

We aim to dispatch orders the next day, or the same day where possible, in line with the shipping schedules below.

Occasionally, we may need to delay shipping to certain locations due to natural disasters, extreme weather, public holidays or other disruptions.

Plant orders

Plants are dispatched Monday to Thursday. Orders for rural customers are dispatched Monday or Tuesday, with some exceptions on Wednesdays.

Metro customers should order by 7:00 am Wednesday for same-week delivery.

Fish orders

Western Australia: Fish are dispatched on Mondays only. Please place your order by 12:00 pm Thursday, Perth time, to allow time for our pre-release form to be approved.

Northern Territory: Fish are dispatched on Mondays only. We aim to process your order as quickly as possible. Your S13 permit must be approved, and a copy sent to us.

Tasmania: We cannot ship plants or livestock to Tasmania.

South Australia, Queensland, New South Wales, Victoria and the ACT: Fish are dispatched Monday to Thursday. Thursday dispatch is available for metro customers only and is not guaranteed. We aim for same-day dispatch where possible, although your order may be dispatched the following day.

Summer shipping

During summer, from December to February, livestock and plant orders are dispatched Monday to Wednesday only, using Australia Post Express or Team Global Express. The Monday-only fish dispatch schedule for Western Australia and the Northern Territory still applies.

Dry goods

Dry goods orders are dispatched Monday to Friday.

Out-of-stock items

If unavailable items make up the majority of your order’s value, we will contact you where possible to discuss alternatives. This may delay dispatch.

We can offer a refund or credit for unavailable items. Some items may be eligible for backorder at our staff’s discretion.

In most cases, we will refund or credit the unavailable items and dispatch the remainder of your order on the next available shipping day.